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Privacy Policy


Vision respects the privacy of its customers and the privacy of visitors to this Web site. Your personal information is only collected, used and disclosed by Vision in accordance with this privacy policy. This privacy policy is based on the Canadian Standards Association Model Code for the Protection of Personal Information, CAN/CSA-Q830-96, and similar guidelines governing the United States of America. Any changes to the policy will be clearly indicated on this Web site. This privacy policy applies to customer and other information collected through and used in Vision’s Web site only. Vision is not responsible for the privacy practices or the content of the Web sites to which it links.

1. Who Is Accountable?
Vision takes full responsibility for the management and confidentiality of the personal information it collects. Our administrative staff processes all customer information and requests. The President oversees the operation of Vision. We have also assigned an individual to serve as the company's Privacy Officer. These individuals are accountable for compliance with this policy.

2. The Type Of Customer Information Collected
Only necessary information is required to be provided to Vision. Vision encourages those filling out forms to provide information indicated as optional, in order for Vision to better address the needs and interests of its customers. However, exclusion of optional information has no effect on customer privileges.

3. Use And Disclosure Of Customers Information
The information provided by customers on forms is only used for contact purposes, either by postal mail, email or fax. Email and fax lists are often compiled to communicate with all customers or with a subset of customers or other visitors to the site.

4. Other Information Collected And Used On Vision’s Web Site
Inquiries can be sent to Vision from the Contact Us page of this Web site. Any contact or other information provided to Vision is used strictly for the purpose of responding to the inquiry, is not disclosed to any third party and is only kept long enough to respond to the inquiry. Individual customers' area Username and Password are also stored and used in the day-to-day operation of the Web site. All such information is protected as outlined in paragraph 8.

5. Have I Consented?
By providing any of the information on forms and/or other areas in this Web site, you are expressly consenting to and have knowledge of the collection, use and disclosure of this information, as identified in this policy.

6. Retention Of Customer Information
Paper applications and online forms are kept at Vision’s administration office for a period of seven (7) years to meet the legal requirements for record retention. Customer information provided on paper or online applications are inputted into a stand-alone electronic database. Only one disk back up of the database, replaced monthly, is stored at any one time. The back up is only accessible to administrative staff. If a customer relationship with Vision is terminated, either at the request of the customer or Vision, that customer's information is permanently deleted from the database seven (7) years after the customer relationship is terminated.

7. Is Customer Information Accurate?
Vision relies exclusively on the information provided by its customers and will not seek independent verification of any of the information supplied. Customers are required to declare that the information contained in any/all forms is an accurate and fair reflection of the facts.

8. How Is Customer Information Kept Safe?
Vision implements various security measures to prevent unauthorized access to customer information. Paper application and/or program information forms are kept in secure locations at Vision’s Head Office, and only authorized individuals may access them. All forms finally disposed of at Vision’s office are shredded before being discarded. The electronic stand-alone database of customer information is only accessible by Vision staff. Those filling out forms on-line do so on a general non-secured page on this Web site. However, the information is sent to a database that is located on a protected server. This secured database is accessible by the System Administrator, Web Designer and Authorized Representatives of Vision.

9. What If A Customer Is Concerned About The Information That Vision Holds?
a) Individual Access: Upon request, Vision staff will send written confirmation of all the information that Vision holds about that customer within three (3) weeks of the request. The customer will have the opportunity to correct any information.
b) Challenging Compliance: If you feel Vision is not abiding by the above Privacy Policy or feel this policy does not adequately relay Vision’s information-handling practices, please specify your concerns in writing or in an email message and send to:

Vision Transportation Systems Inc, 7385 East Danbro Cres
Mississauga, Ontario L5N 6P8

Toll Free: 800-558-4164, ext. 2249
Phone: 905-858-7333, ext. 2249
Fax: 800-858-7320

Responses will be given in a timely manner. Vision is committed to privacy and takes your concerns seriously. Our Privacy Officer will address your complaint and resolve the issue. If the complaint requires further attention, it will be addressed by the President of the company, or other senior management staff as required.

Please read these Web site terms of use carefully before using this Web site. These Web site terms of use govern your access to and use of the Web site. The Web site is available for your use only on the condition that you agree to the terms of use set forth below. If you do not agree to all the terms of use as outlined, do not access or use the Web site. By accessing or using the Web site, you and the company you are authorized to represent acknowledge your agreement of these Terms.

1. User Eligibility
This Web site is provided by Vision and available only to persons over the age of legal majority and/or companies that can form legally binding agreement(s) under applicable law. If you or your company does not qualify, you are not permitted to use the Web site.

2. Scope of Terms of Use
These terms of use govern your use of this Web site and any/all applications associated with, and/or available through it.
3. Changes to Terms of Use
Vision may revise and update these terms of use at any time. Your continued use of the Web site after any changes to these terms of use will mean you accept those changes. Any aspect of the Web site may be changed, supplemented, deleted or updated without notice at the sole discretion of Vision. Vision may also change or impose fees for products and services provided through the Web site at any time in its sole discretion.

4. Vision Customer Fees
In addition to any other terms and conditions that may be applicable to such transactions as provided in these Web site terms of use, Vision Fees in effect at the time of becoming a customer will govern the fees you'll pay.

5. Vision Privacy Policy
The Vision Privacy Policy governs the use of information collected from or provided by you in the Web site. See separate Privacy Policy information contained within this Web site for more details.

6. License and Ownership
Any and all intellectual property rights ("Intellectual Property") associated with the Web site and its contents/information are the sole property of Vision. All content/information is protected by copyright and other laws in both Canada and other countries. All custom graphics, and other items that appear on the Web site that are trademarks or service marks of Vision, its affiliates or other entities that have granted Vision the right and license to use such items and may not be used or interfered with in any manner without the express written consent of Vision. Except as otherwise expressly authorized by these terms of use, you may not copy, reproduce, or otherwise use the Intellectual Property contained within the Web site in any way without the prior written approval of Vision, or the appropriate third party.
Except to the extent required by law or as expressly provided herein, none of the content/information may be reverse-engineered, modified, reproduced, republished, translated into any language or computer language, re-transmitted in any form or by any means, resold or redistributed without the prior written consent of Vision. You may not make, sell, offer for sale, modify, reproduce, display, publicly perform, import, distribute, retransmit or otherwise use the content in any way, unless expressly permitted to do so by Vision.

7. Web site Usage Restrictions
In addition to other restrictions set forth in these terms of use, you agree that:
(a) You will not place false or misleading information on the Web site.
(b) You will not use or access any service or information available in the Web site in a manner not expressly permitted by Vision.
(c) You will not input or upload to the Web site any information which contains viruses, or other computer programming outlines that are intended to damage or otherwise interfere with the Web site or information or that infringes the Intellectual Property (defined above) rights of another.
(d) Certain areas of the Web site are restricted to customers of Vision.
(e) You may not use or access the Web site in any way that, in Vision’s judgment, adversely affects the performance or function of the Web site, or interferes with the ability of authorized parties to access Vision’s Web site.
(f) You may not frame or utilize framing techniques to enclose any portion or aspect of the content/information, without the express written consent of Vision.

8. Links
(a) Outbound Links.
The Web site contains links to third-party Web sites and resources. These links are provided solely as a convenience to you and not as an endorsement by Vision of their content. Vision makes no representations or warranties regarding the correctness, accuracy, performance or quality of any content, software, service or application found at any linked site. Vision is not responsible for the availability of the linked sites, or the content or activities of such sites. If you decide to access linked sites, you do so at your own risk. In addition, your use of linked sites is subject to any applicable policies and Terms and conditions of use, including but not limited to, the linked site's privacy policy.
(b) Inbound Links.
Linking to any page of this Web site other than through a plain text link is strictly prohibited in the absence of a separate linking agreement with Vision. Any Web site or other device that links to, or any page available therein is prohibited from (a) replicating content/information, (b) using a browser or border environment around the content/information, (c) implying in any fashion that Vision or any of its affiliates are endorsing it or its products, (d) misrepresenting any state of facts, including its relationship with Vision or any of its affiliates, (e) presenting false information about Vision products or services, and (f) using any logo or mark of Vision or any of its affiliates without express written permission from Vision.

9. Submission Of Ideas
Vision does not formally accept ideas, concepts, or techniques for new services or products through the Web site. If such comments are received, you acknowledge that (a) they will not be considered confidential or proprietary, (b) Vision and its affiliates are under no obligation to keep such information confidential, and (c) Vision will have an unrestricted, irrevocable, world-wide, royalty free right to use, communicate, reproduce, publish, display, distribute and exploit such comments in any manner it chooses.

10. Termination Of Site Usage
You agree that Vision, in its sole discretion, may terminate or suspend your use of the Web site at any time and for any or no reason in its sole discretion, even if access and use continues to be allowed to others. Upon such suspension or termination, you must immediately (a) discontinue use of the Web site, and (b) destroy any copies you have made of any portion of the content. Accessing the Web site after such termination, suspension or discontinuation shall constitute an act of trespass. Further, you agree that Vision shall not be liable to you or any third party for any termination or suspension of your access to the Web site.

11. Disclaimer
Vision makes no representations about the results to be obtained from using the Web site, or the information/content contained within it. The use of all is at your own risk. The Web site, and the information/content contained within it are provided on as "as is" basis. Vision and its affiliates, licensors, customers and suppliers make no representations or warranties about the accuracy, completeness, security or timeliness of the content/information provided or obtained through the Web site. No information obtained by you from the Web site shall create any warranty not expressly stated by Vision in these terms of use.

12. Limitation of Liability
To the extent permitted by applicable law and to the extent Vision is otherwise found responsible for actual damages, Vision will be responsible for actual damages only. To the extent permitted by law, in no event shall Vision, its affiliates, licensors, suppliers, customers or any third party mentioned in the Web site be liable for any incidental, indirect, exemplary, punitive and consequential damages, lost profits or damages resulting from lost data or business interruption resulting from the use of or inability to use this Web site and/or content/information contained within it, whether or not Vision is advised of the possibility of such damages. To the extent permitted by law, the remedies stated for you in these terms of use are exclusive and limited to those expressly provided for in these terms of use.

13. Lawful Usage
You agree to use the Web site in strict compliance with all applicable laws, rulings and regulations and in a fashion that does not, in the sole judgment of Vision, negatively reflect on the goodwill or reputation of Vision and shall take no actions which would cause Vision to be in violation of any laws, rulings or regulations applicable to Vision.

14. Jurisdiction
To the fullest extent permitted by law, you hereby expressly agree that any proceeding arising out of or relating to your use of the Web site, and/or content/information contained within it shall be instituted in a Federal, Provincial or Municipal court residing in the Greater Toronto Area in the Province of Ontario, Canada, and you expressly waive any objection that you may have now or in the future to the laying of the venue or to the jurisdiction of any such proceeding. You agree that any claim or cause of action arising out of or related to your use of the Web site and/or content/information contained within it must be filed within one (1) year after such claim or cause of action arose.

15. Governing Law
To the fullest extent permitted by law, these terms of use are governed by the internal substantive laws of the Province of Ontario, Canada.

16. General
You may not assign these terms of use or any of your interests, rights or obligations under these terms of use. If any provision of these terms of use is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these terms of use, which shall remain in full force and effect. No waiver of any of these terms of use shall be deemed a further or continuing waiver of such term or condition or any other term or condition.

17. Written Document
You may preserve these terms of use in written form by printing them for your records, and you waive any other requirement that these terms of use be evidenced by a written document.

18. Complete Agreement
Except as expressly provided in a separate license, service or other written agreement, these terms of use constitute the entire agreement between you and Vision with respect to the use of the Web site and/or content/information contained within it, and supersede all discussions, communications, conversations and agreement concerning the subject matter hereof.

19. For Residents of Quebec
The parties declare that they have required that these terms of use and all documents related hereto, either present or future, be drawn up in the English language only.
Les parties déclarent par les présentes qu'ils exigent que cette entente et tous les documents y afférents, soit pour le présent ou l'avenir, soient rédigés en langue anglaise seulement.

20. Customer Service
Additional questions or comments regarding the Web site may be submitted to Vision in writing.

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